Securus Technologies has been in business since 1991 and is a leading communications provider for correctional institutions, safety organizations, and law enforcement facilities. They currently serve over 2,200 corrections facilities and over 1,200,000 inmates and their families.
Securus has several plans available with multiple payment choices such as phone services with direct pay, collect call capability, debit accounts, and prepaid calls. Jail voicemail and the popular video communications are big hits. Email and money transfer are available as well.
In recent months, GTL, a competitor has made the outlandish and untrue statement about their competitiveness with Securus stating that their prices and servicing capabilities are superior to those of Securus. Securus has proven publically that this is just not true.
Consequently, Securus has offered a challenge to GTL to lay out the pricing and services of each company publicly and to have the results judged by an independent party. There was silence from GTL for a while, and they then politely declined to participate in the challenge.
Securus has come to be known as the company with whom to work when it comes to the quality and the service that is expected from the public. People need to know what to expect, and when quality and service are the ultimate goals of a company, it tends to happen in a positive manner. Former customers of GTL had stated that they are certainly happier with Securus than before when they were using GTL.
The members of the Securus award-winning call center say that inmates and families are commenting all the time about how pleased they are with the service that is provided in liking each other together very quickly and easily. That is the hallmark of quality, and Securus takes that very seriously.