Securus Technologies provides a broad base of communications systems for correctional institutions, safety organizations and law enforcement agencies across the North American Continent. They provide service to over 1.2 million inmates and their families as well as to 3,400 different entities.
By allowing inmates to connect with their friends and families, the people who are incarcerated don’t lose touch with bedrock family relationships which can play an important life-changing role in their rehabilitation.
There are several different plans available such as direct billing, collect calls, inmate payment and payment in advance. The family usually ends up footing most of the bill, but most families are more than happy to do that so that they can continue to stay in touch with their loved ones who are incarcerated.
The one feature that is very popular is the video conferencing program which allows inmates and families to set up a live teleconference which is just like the family is right there in the prison facility. This saves the family the time of travel and waiting until a physical conference can be arranged when they arrive at the facility.
Another function that Securus provides, which I find particularly amazing, is the voice recognition and tracking feature that is built into the phone system. This is a great help in crime prevention where an inmate on the inside of the prison conspires with those on the outside to bring in alcohol, drugs, or to plan other criminal activities from within the prison.
The voice recognition system has been used as evidence which has held up in court and it is recognized as a legitimate way to identify who is speaking and whether or not the criminal intent is present in the conversation. Just knowing that the phone system has that capability has prevented many instances of criminal activity, according to prison officials.