Securus Technologies Puts Customers First

Securus Technologies has made many improvements over the years. Most known for their telecommunication services, the 30-year-old company stretches far beyond its most popular product. Other services include management software, video visitation, monitoring, and now even a device to prevent contraband cell phone calls and messaging. Developed and managed by the recently acquired company of JPay, wireless containment systems are making the institutions safer places to be.

 

WCS devices operate like a cell phone tower, however, they prevent calls and messages from being placed. By blocking the device from connecting to its appropriate network, the call or message is intercepted. The user hears a message stating that the call has been disconnected. Phones are typically smuggled into facilities with visitors, mailed in packages, or even dropped in yards by drones. The use of illegal phones has become so problematic, that an infant was killed as a result of such activity.

 

A prominent advocate for WCS in facilities is Robert Johnson. He is currently a consultant for Securus and has been greatly affected by the dangers of contraband devices. Johnson is a former corrections officer who was shot six times in retaliation for confiscating a package valued at around $50,000. Although the odds of him surviving were greatly stacked against him, he managed to pull through and even save his wife from being harmed in the process. He’s so passionate about the topic that he’s trying to get legislation to make the systems mandatory.

 

While still in the beginning phases, Securus has reported great success thus far. No official number was stated, but it’s believed that well over a billion calls were intercepted, making the project greatly successful. Securus plans to introduce the technology via the JPay brand name into facilities across the country. GovPayNet has also recently joined the Securus family of brands, and also works in the financial services sector. Processing all different types of payments on behalf of the US government, the company is excited to join the family. The company also plans to work alongside JPay to strengthen its influence in the business.

 

Securus Technologies puts its customers first. With over 95 percent customer satisfaction and an “A+” Better Business Bureau rating, Securus is able to substantiate its position. The company also brings affordable alternative products to the table, saving customers both time and money. Connecting inmates to their loved ones is what Securus does best, and it remains a priority in light of all the recent improvements.

 

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